Frequently Asked Questions
What is Choro Bazaar?
Choro Bazaar is an online shopping store offering useful gadgets, electronics, beauty and personal-care products, home essentials, fitness products, and other everyday items at affordable prices.
Where do you deliver?
We deliver across Pakistan to serviceable areas through reliable courier services. International/overseas delivery may also be available for selected locations, with shipping charges depending on the destination and order.
How long does delivery take?
Most orders are delivered within 3–5 business days after order confirmation. Delivery time may vary depending on your location, product availability, courier service, weather conditions, public holidays, or other unforeseen circumstances.
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available for eligible orders across Pakistan. You can place your order online and pay when your order is delivered to your doorstep.
How can I place an order?
Simply select the product you want, add it to your cart, proceed to checkout, and provide your correct name, phone number, and complete delivery address. Our team may contact you to confirm your order before dispatch.
Can I cancel my order?
Orders can generally be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel your order.
Can I return my order?
Yes. Eligible products can generally be returned within 7 days of delivery if the product is defective or damaged, the wrong product was received, or the product does not match its description. Products must meet the applicable return conditions.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible after receiving your order and provide your order number along with clear photos or videos of the product and packaging. Our team will review the issue and guide you through the return or replacement process.
When will I receive my refund?
Once an eligible return has been received and verified, the applicable refund will be processed according to the payment and fulfilment method used for the order. Processing times may vary depending on the payment method.
What if I am not available when the courier arrives?
Please make sure your phone number is active and someone is available to receive the order. If the courier cannot deliver because the customer is unavailable or the provided address or contact information is incorrect, additional delivery arrangements may be required.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, contact us as soon as possible to request an address change. Once the order has been dispatched, we may not be able to change the delivery address.
How can I track my order?
Once your order has been dispatched, tracking information may be provided where available. You can also contact our customer support team with your order number for assistance.
Are all products eligible for return?
Certain products may not be eligible for return because of hygiene, personal-use, or product-specific restrictions. Any applicable restrictions may be mentioned on the relevant product page or communicated by our customer support team.
How can I contact Choro Bazaar?
For questions about products, orders, delivery, returns, or refunds, you can contact us through our customer support channels. Email: chorobazaar@gmail.com. You can also contact us through the official Choro Bazaar Facebook page.
Is my personal information safe?
We respect your privacy and use the information provided during checkout to process and deliver your order, provide customer support, and communicate with you regarding your purchase. We do not intentionally misuse your personal information.
What if the product I receive is different from what I ordered?
Please contact us with your order number and photos or videos of the received product. If the product is confirmed to be different from the product ordered, we will guide you through the applicable return or replacement process.